TNAS FAQ
What is the power supply voltage rating of my T...
AC 100–240V.
What is the maximum number of users that are al...
The maximum is 8–1,024 users, depending on which model you have, so please refer to the official specifications.
What is the maximum number of users that are allowed simultaneous access to m...
The maximum is 8–1,024 users, depending on which model you have, so please refer to the official specifications.
Can my TNAS device stream 4K video?
Yes, but it depends on your playback device. If it is not compatible with 4K video, please select a TNAS model that supports transcoding.
Can my TNAS device stream 4K video?
Yes, but it depends on your playback device. If it is not compatible with 4K video, please select a TNAS model that supports transcoding.
Can the hard drive be used continuously if it i...
To ensure your data remains secure, please change the hard drive immediately.
Can the hard drive be used continuously if it is detected to be in a poor con...
To ensure your data remains secure, please change the hard drive immediately.
What are the specifications of the power supply...
To avoid damage to the product, it is recommended to only use the original power supply unit. If you need to purchase another power supply unit, please contact the customer...
What are the specifications of the power supply unit for my TNAS device? Can ...
To avoid damage to the product, it is recommended to only use the original power supply unit. If you need to purchase another power supply unit, please contact the customer...
Can I save a game to my TNAS device?
Yes, but your game needs to support storage on networked storage devices.
Can I save a game to my TNAS device?
Yes, but your game needs to support storage on networked storage devices.
I have installed two hard drives in my TNAS dev...
The storage space of your TNAS device is presented in the form of shared folders, not drives, and that’s why you cannot see them at the same time in the...
I have installed two hard drives in my TNAS device and set them as two indepe...
The storage space of your TNAS device is presented in the form of shared folders, not drives, and that’s why you cannot see them at the same time in the...
Does my TNAS device use a hardware array or a s...
Your TNAS device uses a software array. Please be assured that almost all enterprise-level NAS use software arrays to ensure high performance.
Does my TNAS device use a hardware array or a software array?
Your TNAS device uses a software array. Please be assured that almost all enterprise-level NAS use software arrays to ensure high performance.
Does my newly purchased TNAS device come equipp...
Only some TNAS devices come equipped with a hard drive, so please select carefully. TNAS devices that already have a hard drive can be used straight after you have completed...
Does my newly purchased TNAS device come equipped with a hard drive?
Only some TNAS devices come equipped with a hard drive, so please select carefully. TNAS devices that already have a hard drive can be used straight after you have completed...
Will my TNAS device be noisy when it is working?
The device itself is very quiet, but it makes a noise when the hard drive is working. If you want to keep the noise to a minimum, it is recommended...
Will my TNAS device be noisy when it is working?
The device itself is very quiet, but it makes a noise when the hard drive is working. If you want to keep the noise to a minimum, it is recommended...
Can I view and edit Word or Excel documents onl...
No, this is not currently supported. If you need to edit a Microsoft Office document, please download it to your computer first.
Can I view and edit Word or Excel documents online without having to download...
No, this is not currently supported. If you need to edit a Microsoft Office document, please download it to your computer first.
Can video recordings stored on my TNAS device b...
No, the compatibility of video format depends on the specification of your playback device. If your TNAS device comes with video transcoding, you can transcode videos from an incompatible format...
Can video recordings stored on my TNAS device be played in any format?
No, the compatibility of video format depends on the specification of your playback device. If your TNAS device comes with video transcoding, you can transcode videos from an incompatible format...
Does my TNAS device support video transcoding?
Only some models support video transcoding. Please check the specifications on the official TerraMaster website before purchase.
Does my TNAS device support video transcoding?
Only some models support video transcoding. Please check the specifications on the official TerraMaster website before purchase.
Can multiple users at home stream multimedia fi...
Yes, but the performance may be affected.
Can multiple users at home stream multimedia files in TNAS at the same time?
Yes, but the performance may be affected.
Can I play music stored in my TNAS device from ...
Yes, as long as your music player supports access to network storage devices.
Can I play music stored in my TNAS device from multiple computers?
Yes, as long as your music player supports access to network storage devices.
Can I install the Apache server on my TNAS device?
Yes, please go to the TOS Application Center to install the app.
Can I install the Apache server on my TNAS device?
Yes, please go to the TOS Application Center to install the app.