TNAS FAQ
What file system does my TNAS device use?
Your TNAS device uses a file system in EXT 4 or Btrfs format. Please check the official specifications before purchase.
What file system does my TNAS device use?
Your TNAS device uses a file system in EXT 4 or Btrfs format. Please check the official specifications before purchase.
Does my TNAS device support a 32 TB disk volume?
Yes, a single volume supports a maximum capacity of 108 TB.
Does my TNAS device support a 32 TB disk volume?
Yes, a single volume supports a maximum capacity of 108 TB.
Do the hard drives have to be of the same brand...
When creating RAID, it is recommended to use hard drives of the same brand and model.
Do the hard drives have to be of the same brand and model when creating RAID?
When creating RAID, it is recommended to use hard drives of the same brand and model.
Can I use a non-NAS hard drive in my TNAS device?
Yes, but it is better to use a hard drive designed for NAS to ensure it can run continuously and without any data security breaches. TNAS is a storage device...
Can I use a non-NAS hard drive in my TNAS device?
Yes, but it is better to use a hard drive designed for NAS to ensure it can run continuously and without any data security breaches. TNAS is a storage device...
Why are there no or only 4 applications in the ...
This is because your TNAS device is not connected to the internet. Please go to “TOS Control Panel” > “Network Services” > “Network” > “Network Interface”, and then click “LAN”...
Why are there no or only 4 applications in the TOS Application Center?
This is because your TNAS device is not connected to the internet. Please go to “TOS Control Panel” > “Network Services” > “Network” > “Network Interface”, and then click “LAN”...
Does my TNAS device support Plex multimedia ser...
Yes, your TNAS device supports Plex and Emby multimedia servers. Please go to the TOS Application Center to download and install them.
Does my TNAS device support Plex multimedia servers? Can I stream video to a ...
Yes, your TNAS device supports Plex and Emby multimedia servers. Please go to the TOS Application Center to download and install them.
When installing TOS, why does the installation ...
Actually, the installation does not stop, but it may take some time because there are many setup processes. Please wait patiently.
When installing TOS, why does the installation stop at 60% and 90% progress?
Actually, the installation does not stop, but it may take some time because there are many setup processes. Please wait patiently.
Why can't I receive emails in my mailbox after ...
This is probably because the default SMTP mail server port for the TOS system is blocked. You can change “Default SMTP Mail Server” to “Custom SMTP Mail Server” in the...
Why can't I receive emails in my mailbox after email notifications are set fo...
This is probably because the default SMTP mail server port for the TOS system is blocked. You can change “Default SMTP Mail Server” to “Custom SMTP Mail Server” in the...
Can my TNAS device be used as an external USB h...
No, as a network storage device, your TNAS device cannot be connected to a computer through a USB interface for data transfer. You need to transfer data on a network....
Can my TNAS device be used as an external USB hard drive?
No, as a network storage device, your TNAS device cannot be connected to a computer through a USB interface for data transfer. You need to transfer data on a network....
Can my TNAS device be hacked?
All devices connected to the internet may be hacked, but TOS provides a variety of protection measures to increase the security of your TNAS device. In addition, the security of...
Can my TNAS device be hacked?
All devices connected to the internet may be hacked, but TOS provides a variety of protection measures to increase the security of your TNAS device. In addition, the security of...
If I insert a hard drive with data in NTFS or F...
No, it cannot be used directly. All hard drives inserted into your TNAS device will be reformatted to be in EXT 4 or Btrfs format.
If I insert a hard drive with data in NTFS or FAT 32 format into my TNAS devi...
No, it cannot be used directly. All hard drives inserted into your TNAS device will be reformatted to be in EXT 4 or Btrfs format.
Does my TNAS device support Link Aggregation?
Yes, if your TNAS is equipped with two or more network interfaces, you can set Link Aggregation in the TOS Control Panel. However, if you do this, please don't set...
Does my TNAS device support Link Aggregation?
Yes, if your TNAS is equipped with two or more network interfaces, you can set Link Aggregation in the TOS Control Panel. However, if you do this, please don't set...
How can I grant permission for TNAS.online remo...
By default, the TNAS.online remote access permission is enabled for each user; however, different product models allow different numbers of users synchronous remote access. Please check the official product specifications.
How can I grant permission for TNAS.online remote access to other users? By d...
By default, the TNAS.online remote access permission is enabled for each user; however, different product models allow different numbers of users synchronous remote access. Please check the official product specifications.
Does my TNAS device have to be networked to wor...
If you do not need to remotely access your TNAS device or back up data to a cloud disk, your TNAS device can be offline. However, when you need to...
Does my TNAS device have to be networked to work? Can I have it offline, sinc...
If you do not need to remotely access your TNAS device or back up data to a cloud disk, your TNAS device can be offline. However, when you need to...
Does my TNAS device support UPS?
Yes, but please check the rated power of your TNAS device on the official website before purchasing a UPS.
Does my TNAS device support UPS?
Yes, but please check the rated power of your TNAS device on the official website before purchasing a UPS.
Does my TNAS device automatically shut down or ...
Yes, when your TNAS device is not used for 30 minutes, the system will enter the power-saving mode, with the hard drive in hibernation mode. This feature must be selected...
Does my TNAS device automatically shut down or hibernate when not in use?
Yes, when your TNAS device is not used for 30 minutes, the system will enter the power-saving mode, with the hard drive in hibernation mode. This feature must be selected...
Can I stream multimedia files from my TNAS devi...
Yes, your TNAS device is compatible with DLNA, and you can stream providing your playback device is also compatible with DLNA.
Can I stream multimedia files from my TNAS device using Android Box or Smart TV?
Yes, your TNAS device is compatible with DLNA, and you can stream providing your playback device is also compatible with DLNA.