TNAS FAQ

Does my TNAS device support VPN servers?

Some models support VPN servers, including the 220, 221, and 422 series.

Why won’t my TNAS device boot after I add a mem...

Please confirm that you are using a memory stick provided by TerraMaster; otherwise, your TNAS device may not boot. Additionally, please check that the memory stick is properly inserted into...

Can Docker Container run on my TNAS device?

Only certain models have this feature. Please check the official specifications before you buy.

Why does the HDD indicator always turn red, wit...

This is probably because there is no TerraMaster system file in the hard drive, causing the TNAS device to fail to start normally. Please power off your TNAS, remove all...

Why can’t I click “Next” after selecting the TO...

The TNAS software may be incompatible with your browser, so please try another browser. Google Chrome 48 or above is recommended, whereas Microsoft Edge is not recommended.

Does my TNAS device support BitTorrent downloads?

Yes, it does. Please download Transmission from the TOS Application Center, and then install it. Transmission is an APP dedicated to downloading torrent files.

What is TOS? Why does my TNAS device need TOS?

"TOS" stands for "TerraMaster Operating System”, which is a Linux-based operating system especially developed for TNAS storage devices. TOS is designed with a smart and user-friendly interface. The numerous built-in...

Can I configure multiple arrays in my TNAS device?

Yes, but you need to buy a model with 4 or more bays.

What is the TNAS PC desktop application? What i...

The TNAS PC desktop application is an application especially designed for TNAS devices. There are two versions: one for Windows and the other for MacOS. As a powerful assistant for...

Why can't I find Plex in the list after install...

If the installed Plex cannot be found in the installation list of the Application Center, you can fix it manually by following the steps below: 1. First, download the package...

Is it difficult to set up and install a TNAS de...

It is quite easy because TerraMaster provides users with a very clear guide for quick installation. The whole setup and installation process will take only a few minutes. Just follow...

Can I unplug the hard drive and then install it...

No, the TNAS file system cannot be recognized by other hard disk cartridges. You need to obtain another TNAS device that is functioning correctly to read the data on the...

What is the maximum hard disk capacity that my ...

Most models currently support a maximum of 18 TB and will remain updated, but some models do not currently support 18 TB . For details, please check the official specifications.

Which file formats does my TNAS device support ...

External USB storage devices can be in any of the following formats: FAT 32, NTFS, EXT 3, and EXT 4.

I have installed two hard drives in my TNAS dev...

The storage space of your TNAS device is presented in the form of shared folders, not drives, and that’s why you cannot see them at the same time in the...

Can I access my TNAS device via Telnet or SSH?

Yes, but Telnet and SSH services are disabled by default, so you will need to enable them manually.

What is TNAS？

TNAS is the collective name for TerraMaster NAS (network-attached storage) products.

Can I install M.2 SSD on my TNAS device? What c...

Your TNAS device doesn't support M.2 SSD.

Can my TNAS device RAM be upgraded?

Only some models can be upgraded, so please check the official specification before purchase. For models that support this feature, 2 GB RAM can be upgraded to 4 GB, and...

What do I do if formatting the hard drive fails...

The hard drive may be defective. If this happens, please unplug all the hard disks, repair or replace the defective one, and then reinsert all of them two minutes after...

Can I sync my TNAS device with my cloud drive?

Yes, you may install the Cloud Sync application in the TOS to synchronize your TNAS device with your cloud drive. Cloud drives currently supported include Baidu Cloud, Dropbox, Amazon S3,...