TNAS FAQ

How can I mute the buzzer on my TNAS device?

Please log in to TOS as an administrator, and then click the buzzer button in the upper right corner of the TOS desktop to turn it off. Meanwhile, please check...

Can the CPU of my TNAS device be upgraded?

Only some high-end rack-mounted models support upgrading the CPU. Please check the specifications on the official TerraMaster website before purchase.

Does my TNAS device support hard drives that ar...

Yes.

Can I set Jumbo Frames? What value can I set?

TNAS Jumbo Frames adopts self-adaptive configuration or manual setting for the MUT value, which is within a range of 1,500–9,000 bytes.

Does my TNAS device support Plex transcoding?

Most TNAS models support the Plex transcoding feature, but check the official specifications before you buy.

Can I connect a USB drive to a USB port on my T...

Yes.

Can my TNAS device create and manage multi-user...

Yes, your TNAS device has full rights management, and you can set access permissions for users, user groups, and shared folders.

Can my TNAS device be used on both Mac and Wind...

TNAS is a networked storage device, that connects to a computer or mobile device through a network protocol. Therefore, TNAS can be used on Mac, Windows, and Linux PCs as...

Why can't the TNAS PC desktop application be in...

The TNAS PC desktop application requires .NET Framework to enable it to be installed on a computer with the Windows operating system. Without .NET Framework, it is impossible to install...

Does my TNAS device support iSCSI Target? Can i...

Yes.

What should I do if my TNAS device shuts down a...

1. If there is an irregular automatic shutdown, there may be a problem with one of the components on the PCBA motherboard. If this is the case, you need to...

How can I watch the content on my TNAS device o...

TNAS is a network storage device that cannot directly output content to a computer or TV. To view content on your TNAS device, your computer or TV needs to be...

How can I access the control panel of my TNAS d...

To access via a local network, you can enter the IP address of your TNAS device in the address bar of your computer browser. You can obtain the IP address...

In the TNAS PC desktop application, why is the ...

It is possible that the DHCP service is not enabled for the router. Please follow the prompts given by the TNAS PC desktop application to manually change the IP address...

Does my TNAS device support data encryption?

Some models support AES hardware encryption for shared folders. Please go to the official website to check the specifications before purchase.

How can I upgrade the firmware for the hard dis...

To upgrade the firmware, it is recommended that you unplug the hard disk and plug it back into the TNAS device after completing the upgrade. However, upgrading the hard drive...

Does TNAS support Time Machine?

TNAS supports Time Machine, so you can use TNAS as a data backup and multimedia server for Mac.

Is my TNAS device compatible with the DLNA prot...

Yes.

Why haven’t I received the verification code vi...

Please check your spam folder. Alternatively, use a different email address because the email with the verification code may have been blocked by your email client. If it still fails,...

Can I set up a private folder in my TNAS device...

Yes, TOS is configured with a complete rights management mechanism. You can set access permissions for your private shared folders to ensure that only you have the permission to access...

If I have a set of RAID 1 hard drives in an exi...

No, hard drives newly added to your TNAS device must be reformatted. Please back up the data in advance.