TNAS FAQ

How can I use WOL on my TNAS device?

1. The WOL feature in BIOS should be activated first. Please take the following steps:     a. Connect your TNAS device to the monitor using the HDMI cable via...

How do I use TerraMaster web servers?

To use the TerraMaster NAS web server, take the following steps: 1. Log in to TOS as an administrator, click “Control Panel” > “Network Services” > “Web Server” > “Web...

Where can I download the TNAS PC desktop applic...

Visit the official TerraMaster website and click on the “Download” page. Here there are numerous free downloads, including a quick installation guide, user manual, and the TNAS PC desktop application....

Can my newly purchased TNAS device be used stra...

No, initialization is required prior to use. The following steps must be taken for correct initialization:     1. Install the hard drive (if not included with the TNAS device...

Where can I download TOS software or get updates?

You can download the TOS software package via the “Download” page on the official TerraMaster website. You can update your version of TOS software either manually or online. 1. Manual...

What should I do if I forget my TNAS password?

If this happens, you should contact the administrator to reset the password and then log in with the new password. If the administrator forgets their own password, it can be...

Why can't I access my TNAS device through the T...

If you are unable to access the TOS webpage after updating the TOS, please refer to the following instructions to reinstall it. Please note that reinstalling TOS will not delete...

How can Windows users access TNAS shared folders?

Windows users can access TNAS shared folders in the following ways: 1. The TNAS PC desktop application: Click “File Manager” and enter the username and password to access TNAS shared...

How is the storage capacity of RAID calculated?

RAID 0: The storage capacity is the capacity of N* smallest hard disks (N is the number of hard disk drives, not less than 2). RAID 1: The storage capacity...

Why does the TNAS PC desktop application fail t...

If the TNAS PC desktop application fails to find for your TNAS device, the device will not be initialized or used. The following are some common causes and solutions: 1....

How can I remotely log in to the TNAS device?

There are three ways for you to remotely access your TNAS device: 1. TNAS.online permission: Go to “TOS” > “Remote Access” to enable the TNAS.online remote login, set a unique...

Why is my F2-210/F4-210 TNAS device “bricked” a...

The following is a known problem with model F2-210/F4-210: After the TOS update, the TNAS PC desktop application cannot detect your TNAS device, all LED indicators are solid green, the...